Shipping and returns

Shipments and Returns


1. Shipments.

All our shipments are free. We ship to: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Spain (peninsula, Balearic Islands and Canary Islands**), Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Portugal, Czech Republic, Romania, United Kingdom** and Sweden.
Other countries write to: atencioncliente@almaenpena.es.
* Delivery times:
Order delivery ranges from 2 to 6 business days *. We tell you the process from when you place your order:
1. The warehouse confirms the order (normally within the first 24 hours).
2. The next business day courier picks up the order from the warehouse.
3. One day later the package is on its way to your home.
* Saturdays, Sundays and holidays are not considered working days.
**Delivery might take longer for Canary Islands and United Kingdom.
Sometimes the order can be delayed since our service depends on a human chain in which the warehouse, the courier and our own management are involved. We promise to take care of your order so that it reaches you in the shortest possible time.
IMPORTANT! Check your order as soon as possible and check that everything is correct. We have extended the return period to 30 days, so returns will only be accepted within this maximum period from the delivery of the order.
If your order consists of several items, it is possible that they are sent from different warehouses, and that they arrive on a different date.


Delivery Terms:


The delivery of orders oscillates between 2-6 working days*. We tell you the process since you make your order.


1. store confirms your order (usually within 24 hours)


2. The day following on-site messaging collects the order from the warehouse.


3. the next day the order is already on the way to your House.
* understanding that Saturdays, Sundays and holidays are not considered working days.

Sometimes the order may be delayed from 1 or 2 days, since our service depends on a human chain where store, messaging and our own management is involved. We promise to take care of your order reaches you in the shortest possible time.
Important! Check your order as soon as possible and check that all this right. Returns within a maximum period of 14 days will only be accepted from the delivery of the order.

If your order consists of several items, it is possible that they are sent from different warehouses, and that they arrive on different dates


2. Returns.


Consumers who purchase via the Internet have the same legal and consumer rights as those who shop at traditional markets.
To make a return you must follow the following process:


1. Returns will only be accepted within a maximum period of 14 days from the delivery of the order.


2. Write an email to atencioncliente@almaenpena.es, explaining the reason for the return and with the following details:


- Order numbers, these appear in the emails that have sent you when making the purchase.


- Clarify which model you want to return, in case there are several within that order.


- Complete collection address, telephone.


- It is essential to send the model in its original box and in good condition, removing shipping notes or labels from previous shipments.


- It is necessary to wrap the package for the collection of the agency.


In almaenpena.es we offer you two situations for your possible returns:


- Situation 1. If you are not 100% satisfied with your purchase.


For only €6 per article (VAT Included), we will send a MESSENGER to collect your order, so you do not have to travel to make the return, and we will proceed to refund the amount of the item subject to the return minus the cost of return.


The returns of the orders will be paid to the same card with which the payment was made, once the package has arrived at the warehouse of origin and in an approximate term of 6 days. Remember that the term of credit on your credit card depends on your bank.


- Situation 2. Error in shipping or product quality problems.


If this is your case, it is imperative that you send an email with photos of the tare, or problem of the shoe to atencioncliente@almaenpena.es.
In this case the return will have no cost associated with any, and the customer can decide whether to receive the correct product or cancel your order and receive 100% of the amount of your purchase, including shipping and cash on delivery applied.


In both cases, for the return of the money, the consumer must wait for the approval of the return operation, by almaenpena.es, that will carry out, within a period of not more than 7 days, the relevant quality reviews and State of the product as well as of its containers and packaging object of the return.


IMPORTANT: To make any return it is essential that this should be done with the original packaging and the packaged package.

For health and hygiene reasons, we do not accept returns of costume jewelery.

Orders with destination Canary Islands

The customer who places an order to be handed in within the Canary Islands, will assume all fees and taxes associated with the purchase, in accordance with current legal provisions. The amount of taxes and customs duties must be paid in cash upon receipt of the shipment. In these shipments, the amount of the invoice in euros will be taken as the declared value for customs purposes.

Likewise, in the event of a return, the client assumes the amount of the corresponding taxes and customs duties, in accordance with current legal provisions. In this shipment, the amount of the invoice in euros will be taken as the declared value for customs purposes. Moreover, the customer qill assume the cost of this shipment. In addition, if a change is not made, the customer will be charged 6 euros per returned item.

Regarding the invoices issued for the Canary Islands, they are exempt from VAT.


3. Absence on delivery.


If at the time of delivery you are not at home, do not worry. The courier will try to call you to make a new delivery. If you can not reach the phone that you have provided, you will leave a note on the door or the mailbox. Just follow the instructions of that note step, and you can specify a new delivery with messaging the next day. If you detect any delay in the delivery of your order, do not hesitate to contact us at atencioncliente@almaenpena.es.


If none of the above occurs, this absence will be notified to us as an incident, so almaenpena.es will try to contact you within 24 hours to make a new delivery. This new delivery attempt can be made up to a maximum of 2 times, for free. If we do not get a reply within this time, your order will be returned to the warehouse of origin and we will refund the amount of your order to your card.

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